(US) StarTek, Inc. is a global business process outsourcing company that provides Omni channel customer interactions, technology and back-office support solutions. It operates under the Startek and Aegis brands, which helps the large global companies to connect emotionally with their customers, solve issues, and improve net promoter scores and other customer-facing performance metrics. The company offers multiple services, including sales, order management and provisioning, customer care, technical support, receivables management, and retention programs. It also manages programs using a variety of multi-channel customer interactions, including voice, chat, email, social media and back-office support. It operates through the following segments: Americas, Middle East, Malaysia, India and Srilanka, Argentina and Peru, and Rest of World. The company was founded by A. Emmet Stephenson and Michael W. Morgan in 1987 and is headquartered in Greenwood Village, CO.
MAXIMUS, Inc. engages in the operation of government and human services programs. It operates through the following segments: U.S. Services; U.S. Federal Services; and Outside the U.S. The U.S. Services segment offers a variety of business process services, and appeals and assessments for state, provincial and national government programs. The U.S. Federal Services segment includes process solutions, program management, as well as system and software development, and maintenance services for various United States federal civilian programs. The Outside the U.S segment comprises of national, state, and county human services agencies with a variety of business process services, and related consulting services for welfare-to-work, child support, higher education institutions, and other human services programs. The company was founded by David V. Mastran in 1975 and is headquartered in Reston, VA.